Last updated: 9 October 2026
Merracho Bags respects your privacy. This Privacy Policy explains what personal information we collect when you use our website or place an order, how we use it, and the choices you have.
1. Information We Collect
Information you give us: when you place an order, create an account or contact us, we collect the details needed to serve you, such as your name, phone number, email address and delivery address.
Information collected automatically: when you browse our website, we may collect basic technical information, such as your device and browser type and the pages you visit, through cookies and similar technologies.
2. How We Use Your Information
- to process, confirm and deliver your orders;
- to contact you about your order, returns, exchanges or warranty claims;
- to answer your questions and provide customer support;
- to improve our website, products and services; and
- with your consent, to tell you about new products and offers.
3. Cookies
Our website uses cookies to keep items in your cart, remember your preferences and understand how visitors use the site. You can control or disable cookies in your browser settings, but some parts of the website may not work properly without them.
4. Sharing Your Information
We do not sell or rent your personal information. We share only the details that are needed with:
- delivery partners, so they can deliver your order;
- payment and banking providers, where needed to process payments or refunds;
- service providers who help us run our website (such as hosting and analytics), who may only use the information to provide their services to us; and
- authorities, where required by law.
5. Data Retention
We keep your personal information only for as long as needed to fulfil the purposes described in this policy, including our legal, accounting and customer-service obligations.
6. Protecting Your Information
We take reasonable technical and organisational measures to keep your information safe and to use it only for the purposes described here. However, no method of transmission over the internet is completely secure.
7. Your Choices
You may, at any time, ask us to access, update or delete your personal information, or to stop sending you marketing messages, by contacting us at [email protected].
8. Third-Party Links
Our website may link to other websites, such as social media platforms. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a new “Last updated” date.
10. Contact Us
For any questions about this Privacy Policy or your personal information, please contact us:
- Email: [email protected]
- Phone / WhatsApp: +962 79 504 2778
- Address: Amman, Jordan
This policy forms part of our Terms & Conditions.