Do you deliver all over Jordan?
Yes. We deliver to all governorates of the Hashemite Kingdom of Jordan. For delivery outside Jordan, please contact us before placing your order.
How long does delivery take?
Delivery within Amman takes 1–2 working days, and to other governorates 2–4 working days, counted from order confirmation. Delivery may take longer during public holidays and busy seasons. See our Shipping & Delivery Policy for details.
How much does delivery cost?
Delivery is JD 3 per order to all governorates. The delivery fee is shown at checkout before you confirm your order.
How can I pay?
You can pay cash on delivery or by CliQ transfer. All prices are in Jordanian Dinars (JD).
How do I place an order?
Add your chosen products to the cart and complete checkout on the website, or message us directly on WhatsApp and we’ll take your order. Our team will then contact you by phone or WhatsApp to confirm your order details and delivery address.
Can I cancel my order?
Yes. You can cancel your order free of charge at any time before it is shipped. Once it has been shipped, it can only be cancelled under our return conditions, and the shipping costs apply.
Can I return or exchange an item?
Yes, within two (2) days of delivery, as long as the item is unused and in its original packaging with all tags and accessories. Exchanges depend on stock availability. Please contact us first and don’t send anything back until your request is approved. See our Returns & Exchange Policy for full details.
Who pays the shipping for returns and exchanges?
If the item is defective or we sent the wrong product, we cover the shipping costs. If the return or exchange is a personal preference (for example, a different size, colour or model), the return and re-delivery shipping costs are on you, and the original delivery fee is not refunded.
How will I get my refund?
Approved refunds are sent by bank transfer to the account you nominate, within 2–5 business days after we receive and inspect the item.
What should I do if my order arrives damaged or wrong?
Check your order as soon as it arrives. If an item is damaged, defective or not what you ordered, contact us within two (2) days of delivery with photos and your order number, and we’ll sort it out.
Is the Vega 20″ suitcase cabin size?
The Vega 20″ measures 38 × 22 × 55 cm and is designed as a cabin carry-on. Cabin size limits differ between airlines, so we recommend checking your airline’s rules before you fly.
Do your suitcases have TSA locks?
Yes. The Vega 20″, 24″ and 28″ suitcases and the Vega 4-piece set come with a built-in TSA-approved combination lock.
Do your products come with a warranty?
Vega Diamond Series luggage comes with a 1-year warranty against manufacturing defects (such as faulty zippers, wheels, handles or seams), starting from the delivery date. It doesn’t cover normal wear and tear, misuse, or damage caused by airlines or carriers. For other products, please report any manufacturing defect within two (2) days of delivery. See our Warranty Policy for details.
How do I make a warranty claim?
Email or WhatsApp us with your order number or proof of purchase, a short description of the issue and clear photos of the defect. We’ll reply within two (2) business days, and approved claims are repaired or replaced with the same or a similar product.
Will the colour look exactly like the photo?
We photograph our products as accurately as possible, but colours may look slightly different depending on your screen.
How can I contact you?
Message us on WhatsApp or call +962 79 504 2778, or email [email protected].